Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 913-254-7909 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
My vehicle was having some mysterious interior water leaking issues when it would rain. I took it in and worked with Jose, Angel, and Hector, each of them are incredibly knowledgeable and professional. They diagnosed the problem pretty quickly, explained everything to me clearly, and handled the repair in a really reasonable time frame. You can tell they know what they're doing and take pride in their work. Finding a shop that's both skilled and honest hasn't been easy for me personally, but these guys for sure exceeded my expectations of quality work! Recommend!
Olathe, KS
Top tier service! Always takes great care of us!
Olathe, KS
I've been bringing my cars to this shop for over 10 years, and I can honestly say they've always done an exceptional job. I fully trust Angel, the head mechanic he's knowledgeable, honest, and truly takes pride in his work. Whether it's a routine service or a more complex repair, I always feel confident leaving my vehicles in his hands. Jose, who works in the office, is also great,he's always there, professional, helpful, and makes the whole process smooth and easy. It's rare to find a shop that's consistent, trustworthy, and genuinely cares about their customers. Highly recommended.
Olathe, KS
Jose and his team helped me make some modifications to my 2022 Dodge Challenger and his team did a great job with everything I needed at a fair price.
Olathe, KS
